Privacy Policy

1. Who we are and what this covers

BindingOffers (bindingoffers.com and its subdomains, the "Service") is owned and operated by BindingOffers LLC ("we," "us"), 936 SW 1ST AVE, #101, MIAMI FL 33130. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to everyone who uses the Service: real estate agents and their teams ("Agents"), property owners ("Sellers"), and invited buyers and their agents ("Buyers"). It also applies to visitors of our marketing pages and free tools.

The Service is a tool that licensed Agents use to run transparent Offer Rounds. Much of the information about Buyers and Sellers is entered by the Agent, who is responsible for having the right to share it with us. Our Terms of Service at bindingoffers.com/terms govern use of the Service and are incorporated here.

2. Information we collect

Information you give us

• Agent accounts: name, email, phone, password (stored hashed), license number and state, brokerage, billing details (entered directly with Stripe; we do not store card numbers or any card details), branding such as a logo, bio, and subdomain.
• Listings: property address, price, description, photos, documents, seller preferences, and details imported when an Agent enters an MLS number.
• Seller information: name, email, and the signed Seller Consent (typed name, date, time, IP address).
• Buyer profiles, entered by the Agent: name, email, mobile number, Buyer's Agent name and contact details, notes, and a maximum offer amount the Agent records from documents the Agent reviewed. We never receive the underlying financial documents.
• Buyer activity: offers and raises, optional terms, auto-raise settings, the signed Buyer Disclosure Consent and Buyer Commitments (typed name, date, time, IP address), questions submitted, written-offer uploads, and backup confirmations.
• Communications: messages you send us, support requests, and feedback.

Information collected automatically

• Usage and device data: pages viewed, actions taken in a round, timestamps, IP address, browser and device type, referring page, and approximate location derived from IP.
• Audit log: every action in an Offer Round (invites, views, offers, extensions, status changes, broadcasts) with the actor, time, and IP address. This is a core feature of the Service.
• Cookies and similar technologies: see Section 7.
• Message delivery data: whether emails and text messages were delivered, opened, or bounced, as reported by our providers.

Information from third parties

• Payment status from Stripe.
• Public listing details when an Agent imports a listing by MLS number.
• Delivery and opt-out status from our text-message and email providers.

We do not knowingly collect Social Security numbers, financial account numbers, or government ID numbers, and you should not enter them anywhere in the Service.

3. How we use information

• To run Offer Rounds: show the offer board, send invitations and alerts, record consents and commitments, apply auto-raise instructions, generate reports and share graphics, and keep the audit log.
• To operate accounts and billing: create and secure accounts, process subscriptions through Stripe, send receipts, and provide support.
• To communicate: transactional email and text messages about rounds you are part of (see Section 5), and service announcements.
• To market to you: with your consent given at signup or invitation, to send you information about BindingOffers and about other products and services offered by BindingOffers LLC. You can opt out at any time (see Section 6).
• To improve the Service: analytics on how features are used, troubleshooting, and product research.
• To publish statistics: aggregated, de-identified figures such as average percentage over list price by region. These never identify a person, property, or brokerage.
• To protect the Service and others: detect fake participants, fraud, abuse, and security incidents; enforce our Terms; and comply with law.

We do not use automated decision-making that has legal or similarly significant effects on you. Auto-raise submits offers only according to instructions you set.

4. How we share information

Within an Offer Round. Transparency is the point of the Service, so participants see certain information about each other:

• Every Buyer in a round sees the current highest offer price, the number of participants, and other Buyers identified by initials only (for example, "MK"). Buyers never see other Buyers' names, contact details, maximum amounts, or auto-raise ceilings.
• The Agent and the Seller see every Buyer's name, contact details, offers, and terms, and the Agent sees the maximum amount the Agent recorded. The Seller does not see maximum amounts or auto-raise ceilings.
• Buyer's Agents see the same board as their Buyer.

Service providers. We share information with companies that help us operate the Service, under contracts that limit their use of it to providing services to us.

Teams and brokerages. If your Agent account is part of a Team Account, the Team Owner and managers can see your listings, rounds, and audit logs.

De-identified statistics, including with affiliated websites. We compile group totals from Offer Rounds for a ZIP code or metropolitan area (for example, the average number of offers per round). We publish them, and websites under common ownership with BindingOffers LLC may publish them too. They contain no personal information and never identify a person, property, listing, agent, brokerage, or individual offer, and an area is left out unless it has enough rounds, spread across enough agents, that its figures can’t be traced to anyone. We never share personal information with affiliated websites for this purpose, and they don’t send any information about you to us. What is shared, and what never is.

Legal and safety. We may disclose information to comply with law, subpoena, or court order; to respond to a real estate licensing authority; to enforce our Terms; or to protect the rights, safety, or property of BindingOffers LLC, our users, or others.

Business transfers. If BindingOffers LLC is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this policy.

With your direction. For example, when you export a report and send it to someone.

We do not sell personal information, and we do not share it with third parties for their own advertising.

5. Text messages

If you provide a mobile number and accept an invitation, create an account, or check the text-message consent box, we send automated transactional text messages about Offer Rounds you are part of: invitation links, higher-offer alerts, auto-raise confirmations, deadline reminders and extensions, results, and backup-offer requests. Message frequency varies by round activity. Message and data rates may apply. Reply STOP to opt out at any time (you will still receive round notices by email), reply HELP for help, or contact us at info@BindingOffers.com. Consent to receive text messages is not a condition of purchasing any service. Wireless carriers are not liable for delayed or undelivered messages. We do not send marketing text messages without separate opt-in. Mobile numbers and consent records are used only to deliver these messages and are not sold or shared with third parties for their marketing.

6. Email and marketing choices

• Transactional email (invitations, alerts, receipts, security notices) is part of the Service and continues while you have an active account or round.
• Marketing email about BindingOffers and other BindingOffers LLC products is sent only if you consented at signup or invitation. Every marketing email has an unsubscribe link; you can also opt out at info@BindingOffers.com. Opting out of marketing does not stop transactional messages.
• We do not share your contact information with other companies for their marketing.

7. Cookies and analytics

We use cookies and similar technologies for:

• Essential functions: keeping you signed in, securing sessions, remembering preferences. These cannot be turned off without breaking the Service.
• Analytics: we use Google Analytics to understand how visitors use our pages and tools. Google Analytics sets cookies and collects usage data such as pages visited, time on page, device and browser type, referring site, and approximate location from your IP address. Google processes this data under its own privacy policy. We have enabled IP anonymization where available and do not use Google Analytics advertising features. You can opt out with the Google Analytics opt-out browser add-on (tools.google.com/dlpage/gaoptout) or through your browser's cookie settings.

We do not use third-party advertising cookies, retargeting pixels, or cross-site tracking. We do not currently respond to browser "Do Not Track" signals because there is no common standard, but we honor Global Privacy Control signals where required by law.

Buyer and Seller pages inside a round use only essential cookies; we don't load analytics on them. Activity on those pages, including offer amounts, times, and actions, is recorded in the Service's own records and audit log (see Section 2) rather than sent to an analytics provider. Agent pages may also use analytics.

8. How long we keep information

• Offer Round records (listings, offers, consents, commitments, uploads, and the audit log) are kept for [seven] years after the round closes so that Agents, Sellers, and Buyers have a reliable record and Agents can meet their own record-keeping obligations. Agents and Sellers can export them at any time.
• Account information is kept while your account is active and for [two] years after it closes, except as needed for the records above, billing and tax records, or legal claims.
• Text-message consent and opt-out records are kept as long as needed to honor your choices and demonstrate consent.
• Analytics data is retained according to our Google Analytics settings ([14] months).
• Marketing preferences and unsubscribes are kept indefinitely so we don't contact you again after you opt out.

When retention ends, we delete or de-identify the information.

9. Security

We protect information with HTTPS encryption in transit, encryption of stored files, hashed passwords, access controls, logging, rate limiting, and regular backups. Invitation links are unique per person and can be revoked. No system is perfectly secure; if we learn of a breach affecting your personal information, we will notify you and the appropriate authorities as required by law. Keep your login details and invitation links private and tell us at info@BindingOffers.com if you suspect unauthorized access.

10. Your choices and rights

Regardless of where you live, you can:

• Access and correct your account information in your settings, or by contacting us.
• Export your rounds and reports (Agents and Sellers) or request a copy of your data.
• Delete your account by contacting us. We will delete personal information not needed for the Offer Round records, legal obligations, or ongoing disputes described in Section 8. Because rounds are shared records, your offers and consents remain in the round's audit log, identified to other participants only by initials.
• Opt out of marketing email (Section 6) and text messages (Section 5).
• Control cookies through your browser and the Google Analytics opt-out.

Buyers and Sellers: your information was entered by an Agent. You may contact us directly to exercise these rights, and we may also refer you to the Agent who runs the round.

Depending on your state, you may have additional rights, including to know what personal information we have collected, to request deletion, to correct inaccuracies, to opt out of sale, sharing, or targeted advertising (we do none of these), and not to be discriminated against for exercising your rights. To make a request, email privacy@BindingOffers.com with "Privacy request" in the subject or use the form at bindingoffers.com/privacy-request. We will verify your identity by matching the email or phone on file and respond within the time the law requires (generally 45 days). You may use an authorized agent if they provide proof of your authorization. If we deny a request, you may appeal by replying to our response.

11. Notice to California residents

Under the California Consumer Privacy Act (as amended), we disclose the following for the preceding 12 months:

We do not sell personal information or share it for cross-context behavioral advertising, and have not done so in the preceding 12 months. We do not knowingly collect personal information of anyone under 16. California residents may exercise the rights in Section 10 and may request this notice in an alternative format.

12. Residents of other states and countries

Residents of Colorado, Connecticut, Virginia, Texas, Oregon, and other states with consumer privacy laws have the rights described in Section 10 to the extent those laws apply to us. The Service is intended for use in the United States. If you access it from outside the United States, you consent to your information being processed in the United States, which may have different data protection laws than your country.

13. Children

The Service is for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided information to us, contact us and we will delete it.

14. Changes to this policy

We may update this policy. We will post the new version with a new "Last updated" date and, for material changes, notify account holders by email before the change takes effect. Continued use after the effective date is acceptance.

15. Contact us

BindingOffers LLC 936 SW 1ST AVE, #101, MIAMI FL 33130 - privacy@BindingOffers.com

Contact

BindingOffers LLC, a Florida limited liability company
hello@bindingoffers.com